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Public Offer

Agreement for access to the triadan.app SaaS platform

Published: 24 June 2026

This document is an official public offer by Sole Proprietor Hanna Nikolaienko (the "Provider") to enter into an agreement for paid access to the triadan.app cloud SaaS platform on the terms set forth below with any individual, sole proprietor, or legal entity (the "Customer" or "User").

Under Articles 641 and 642 of the Civil Code of Ukraine and the Law of Ukraine "On Electronic Commerce", full and unconditional acceptance of this Offer is any of the following actions by the Customer:

  • registration or account creation on triadan.app;
  • confirmation of agreement to this Offer during registration, subscription checkout, or payment;
  • payment for Platform access;
  • actual use of Platform functionality.

Upon acceptance, this Agreement is deemed concluded electronically and has the legal force of a written contract.

1. Terms and definitions

1.1. Platform — the triadan.app cloud SaaS platform available on the Internet, providing access to electronic veterinary dental chart functionality.

1.2. SaaS access — temporary right to use Platform functionality through a web interface without transfer of software, source code, intellectual property rights, or a separate copy of the software product.

1.3. Subscription — paid access to Platform functionality for a defined period according to the selected subscription plan.

1.4. Subscription plan — scope of functionality, access period, limits, and fees published on triadan.app and/or in the User Account.

1.5. User Account — the Customer's personal area on the Platform for accessing functionality, account settings, subscription, and created data.

2. Subject of the agreement

2.1. The Provider grants the Customer paid temporary access to triadan.app functionality for maintaining electronic veterinary dental charts, entering clinical records, working with patient data, creating and exporting PDF reports, and using other available Platform features according to the selected subscription plan.

2.2. Services are provided electronically over the Internet only.

2.3. This Agreement does not include:

  • sale of software;
  • transfer of Platform source code to the Customer;
  • transfer of intellectual property rights;
  • individual customization of the Platform for the Customer;
  • development of separate functionality on request;
  • training, consultations, briefings, or implementation of the Platform into the Customer's business processes;
  • veterinary, medical, legal, accounting, or other professional consultations.

2.4. The service consists solely of granting the Customer access to existing Platform functionality on a subscription basis.

3. Registration, account, and authentication

3.1. To use the Platform, the Customer creates an account using an email address.

3.2. Authentication on the Platform is passwordless: via a one-time code sent to the Customer's email.

3.3. The Platform does not collect, create, store, or process user passwords, as password authentication is not used.

3.4. In account settings, the Customer may enable additional protection, including two-factor authentication, if available on the Platform.

3.5. The Customer is solely responsible for the security of the email used for sign-in and for safeguarding two-factor authentication credentials.

3.6. All actions performed through the Customer's account after successful authentication are deemed performed by the Customer unless proven otherwise.

4. Fees and payment

4.1. Access fees are determined by the subscription plans published on the Provider's website and/or inside the User Account at the moment of subscription purchase.

4.2. At the time of publication of this Offer, the following subscription plans may be available for 30 calendar days of access:

  • "Solo" — 900 UAH;
  • "Clinic" — 2700 UAH;
  • "Network" — 8000 UAH.

The current price, available features, limits, discounts, annual plans, promotional offers, and other commercial terms are displayed on the triadan.app website and/or inside the User Account.

4.3. Payments are processed in Ukrainian hryvnia (UAH) through Monobank / plata by mono.

4.4. If prices are displayed on the English or international version of the website in USD or EUR, such prices are shown for the convenience of international users. The actual payment amount is processed in UAH and may vary depending on the exchange rate, the card issuer, the payment system, or bank fees.

4.5. Before confirming payment, the User may see the actual amount to be charged in UAH in the payment interface or subscription modal.

4.6. The Provider does not store full payment card details, including the full card number, CVV code, or card expiration date. Payment processing and card tokenization are handled by Monobank / plata by mono.

4.7. Subscription access is activated automatically after successful payment confirmation by the payment provider.

4.8. The Provider may unilaterally change subscription plan prices, feature sets, limits, and access terms. New prices or terms apply from publication on the website or in the User Account and do not alter conditions for a period already paid for by the Customer.

4.9. Payment is 100% prepaid for the selected access period: 30 calendar days or 12 months, if an annual plan is available at checkout.

4.10. Payment is made via integrated online acquiring Monobank / plata by mono by bank card, Apple Pay, Google Pay, or other methods available on the payment page.

4.11. Payment is structured as a subscription for a digital SaaS service, not a one-time product purchase.

4.12. After the first successful payment, the Customer's card may be saved in Monobank's secure payment environment as a tokenized identifier. The Provider does not receive or store the full card number, CVV code, or card expiration date.

4.13. With the Customer's consent to auto-renewal, subsequent access periods may be charged automatically from the saved card approximately 2 calendar days before the current paid period ends.

4.14. Automatic charges are made at the plan price in effect at the time of charge, without promo codes, unless otherwise stated in the User Account.

4.15. The Customer may disable subscription auto-renewal in the User Account. If auto-renewal is disabled, access continues until the end of the already paid period.

4.16. Referral bonuses or bonus balance, if available on the Platform, may automatically reduce the next charge amount. Bonuses are deducted from the balance only after successful payment confirmation. If bonuses cover the full period price, no card charge may occur.

4.17. A fiscal receipt, if PRRO or the relevant integration is connected, is generated through the payment or fiscalization service and may be sent to the Customer's email provided at registration or payment.

5. Access period, renewal, and plan changes

5.1. Subscription grants access for the Customer-selected and paid period: 30 calendar days or 12 months.

5.2. After the paid period ends, paid access stops automatically if the Customer did not renew the subscription or auto-renewal was not successful.

5.3. Data entered by the Customer may be retained after subscription ends within technical capabilities of the Platform and according to the Privacy Policy. Paid functionality access may be limited until subscription is renewed.

5.4. The Provider may send informational messages about subscription expiry, payment requirements, auto-charge results, payment errors, or access status changes to the Customer's email.

5.5. If subscription is active, the Customer may renew the current plan for a new period if such functionality is available in the User Account.

5.6. Switching to another plan during an active paid period may be available only if technically implemented on the Platform. Top-up, access period recalculation, or new plan activation terms are shown to the Customer before plan change confirmation.

5.7. If plan change during an active period is unavailable, the Customer may change the plan after the current paid period ends.

6. Refunds

6.1. The service is deemed provided from the moment technical access to Platform functionality is activated for the paid period.

6.2. Because the service consists of access to a digital SaaS platform and is deemed started upon access activation, fees for an already activated and paid subscription period are non-refundable, except as expressly provided by applicable law of Ukraine or this Offer.

6.3. Refunds are possible if Platform access was not provided due to the Provider's technical fault, and in other cases provided by applicable law of Ukraine.

6.4. To request a refund review, the Customer must contact support using the contacts in Section 14 of this Offer, stating account email, payment date, plan, and a description of the issue.

6.5. Account deletion, non-use of the Platform, refusal to continue use, or early termination of use is not by itself grounds for refund of an already activated access period, unless otherwise required by law.

7. Customer rights and obligations

7.1. The Customer has the right to:

  • use Platform functionality within the selected and paid subscription plan;
  • create, edit, view, and export data within available functionality;
  • contact support regarding technical Platform operation;
  • disable subscription auto-renewal, if available;
  • stop using the Platform at any time.

7.2. The Customer undertakes to:

  • use the Platform lawfully only;
  • not attempt unauthorized access to other users' accounts, data, or technical infrastructure;
  • not interfere with Platform operation, attack, scan, hack, decompile, or otherwise unlawfully affect the Platform technically;
  • not copy, reproduce, modify, or use Platform elements outside permitted functionality;
  • ensure lawfulness of entering pet owner, client, employee, or other third-party data into the Platform;
  • keep contact details up to date;
  • pay subscription fees on time to maintain access.

8. Provider rights and obligations

8.1. The Provider undertakes to grant the Customer Platform access after successful payment according to the selected subscription plan.

8.2. The Provider has the right to:

  • change, update, improve, or remove individual Platform features;
  • perform scheduled or emergency technical work;
  • change prices, functional limits, and access terms for future usage periods;
  • temporarily restrict or terminate Customer access in case of Offer breach, unpaid subscription, fraud, unauthorized access attempts, or other use that may harm the Platform, Provider, or other users;
  • send service messages related to Platform operation, subscription, payment, security, maintenance, or updates.

8.3. The Provider is not obliged to provide individual training, personal setup, custom development, documentation consultation, or adaptation of functionality for a specific Customer.

9. Intellectual property

9.1. All intellectual property rights in triadan.app, its design, interface, structure, databases, code, logic, graphics, texts, name, domain, trade dress, and other components belong to the Provider or are used by the Provider on lawful grounds.

9.2. Granting Platform access does not transfer any intellectual property rights to the Customer.

9.3. The Customer receives only a limited, non-exclusive, temporary right to use Platform functionality through the web interface for the paid period.

9.4. Data entered by the Customer into their account remains the Customer's data. The Provider processes such data solely to operate the Platform, store information, generate reports, provide technical support, and perform this Agreement.

10. Personal data

10.1. Personal data processing is governed by the triadan.app Privacy Policy published on the website.

10.2. The Customer independently determines the content, scope, and legal basis for entering personal data of clients, pet owners, employees, or other third parties into the Platform.

10.3. The Customer warrants that they have all necessary legal grounds, permissions, and/or consents to enter, store, and process such data in the Platform.

10.4. The Provider ensures technical operation of the Platform and processes data entered by the Customer solely to provide Platform access and functionality, store information, generate reports, and provide technical support.

11. Limitation of liability and veterinary disclaimer

11.1. The Platform is provided "AS IS" within functionality available at the time of use.

11.2. The Provider does not guarantee that the Platform will meet the Customer's subjective expectations, internal business processes, specific commercial goals, or individual requirements of a particular veterinary practice.

11.3. The Platform is a digital tool for maintaining, structuring, and storing veterinary dental charts. It is not a medical device, does not diagnose, does not provide veterinary recommendations, does not make clinical decisions, and does not replace professional judgment of a veterinarian.

11.4. The Customer is solely responsible for clinical decisions, diagnosis, treatment, prescriptions, data entry, interpretation of information, and use of generated PDF reports in their veterinary practice.

11.5. The Provider is not liable for consequences of the Customer's use of the Platform in professional activity if such consequences relate to the Customer's actions, omissions, errors, clinical decisions, or organizational processes.

11.6. The Provider is not liable for temporary Platform outages caused by technical failures, actions or omissions of third parties, hosting providers, payment services, internet providers, lack of internet connectivity on the Customer's side, cyberattacks, accidents, updates, power outages, military actions, or other force majeure events.

11.7. The Provider's aggregate liability for any claims related to Platform use shall not exceed the amount actually paid by the Customer for the latest paid subscription period, unless otherwise expressly required by applicable law of Ukraine.

12. Technical work and functionality changes

12.1. The Provider may perform scheduled and emergency technical work, updates, bug fixes, security improvements, and functionality changes.

12.2. Where possible, the Provider notifies users of material technical work or Platform changes via the website, email, Telegram support channel, or other available communication channels.

12.3. Temporary Platform unavailability related to maintenance, updates, third-party failures, or bug fixes is not grounds for automatic refund if Platform access was generally provided.

13. Changes to the Offer

13.1. The Provider may amend this Offer by publishing a new version on triadan.app.

13.2. A new version takes effect upon publication on the website unless another date is specified in the version itself.

13.3. Changes do not affect an already paid access period, except where necessary for security, proper Platform operation, legal compliance, or protection of user rights.

13.4. Continued use of the Platform after publication of a new version means the Customer agrees to the updated terms.

14. Contacts and Provider details